Support and collaborate with other Bank departments and business partners such as but not limited to Bankers Support, IT, Retail Banking, Accounting, Lending and Treasury Management as it relates to Bank systems, policy/procedure and customer service. Identify opportunities to create efficiencies on the front line in retail banking by way of centralization. Provides leade

Provide technical assistance, support and troubleshooting for Premier Property Pay Consumers and customers including but not limited general account inquiries, login assistance, payment research password resets for various systems, portal guidance. Ensure delivery of exceptional customer service via telephone or through email by taking ownership of each customer inquiry,

Develop, implement and maintain enterprise policies and processes to mitigate fraud risk while ensuring an appropriate balance between risk management and customer experience. Collaborate with business unit management to establish fraud risk management protocols, detective and preventive fraud controls, and to assess the effectiveness of controls for fraud risks. Develop

Responsible for supervisory duties such as hiring/firing, training, coaching, directing work, performance evaluation, work assignment/scheduling, timecard/time off approval, employee grievances, disciplinary action, pay decisions, etc. Supervise, mentor, coach, and train staff incorporating existing knowledge, credit principles, and Omega training. Encourage teamwork and

Ensure delivery of exceptional customer service via telephone or through email by taking ownership of each customer inquiry, question or concern to resolution Make appropriate decisions on behalf of the customer quickly and effectively. Provide information and knowledgeable assistance efficiently and professionally. Ability to effectively prioritize work to ensure efficie

Opens accounts. Closes accounts. Performs account maintenance. Pulls daily operational reports and processes within allowed timeframe. Maintains treasury management systems with current account information. Special projects as assigned. Other duties as assigned. QUALIFICATIONS Data entry experience. 1+ years of Banking experience preferred. Previous mortgage processor ski

Participate in the development, implementation and maintenance of a compliance testing program to address compliance risk. Involvement in assessing compliance risk, determining risk mitigation approach, and making recommendations regarding policies and procedures to ensure compliance. Lead and/or independently perform moderate to highly complex compliance reviews in a com

Participate in the development, implementation and maintenance of a compliance testing or advisory program to address compliance risk. Involves assessing compliance risk, determining risk mitigation approach, and making recommendations regarding policies and procedures to ensure compliance. Lead and/or independently oversee moderate to highly complex compliance reviews or

Process deposits, withdrawals, check cashing, and other Bank Transactions including night deposit, courier and ATM deposits within assigned limits serving as the first line of defense from a risk management perspective. Balance and maintain cash drawer in accordance with branch performance standards. Proactively respond to incoming calls and serves as a customer advocate

The Document Services Associate performs document Quality Control review, utilizing the banks taxonomy as a guide. Verifies that documents in PPBI's system of record are in the proper placeholder; on the correct loan; dated correctly; pages rotated correctly; separate documents as needed; and remove duplicate documents. Responsible for document preparation, scanning and i

Assists clients in opening all types of personal and complex non personal checking, savings and certificate of deposit accounts. Complies with CIP standards and reviews all new account documentation for accuracy, ensuring complete compliance with Bank policies and procedures serving as a first line of defense for risk management. Has a thorough knowledge of bank products

Process deposits, withdrawals, check cash and other transactions quickly and accurately. Ensure that negotiable instruments and cash are accounted for by following proper security policies and procedures. Answer branch telephone calls and assist with customer requests or issues. Review and verify daily reports assigned by Branch Management. Perform all functions of assign

Process deposits, withdrawals, check cashing, and other bank transactions including night deposit, courier and ATM deposits within assigned limits serving as the first line of defense from a risk management perspective. Balance and maintain cash drawer in accordance with branch performance standards. Proactively respond to incoming calls and serves as a customer advocate

Process deposits, withdrawals, check cash and other transactions quickly and accurately. Ensure that negotiable instruments and cash are accounted for by following proper security policies and procedures. Answer branch telephone calls and assist with customer requests or issues. Review and verify daily reports assigned by Branch Management. Perform all functions of assign

Utilize daily new customer report and import information into new customer risk scoring and rating tool. Review results from the output of the new customer risk scoring tool to identify new high risk customers that need to be scheduled for a 90 day Enhanced Due Diligence review. Review the output from the new high risk customer risk scoring tool to identify restricted or